Where is my order? Although we do offer next day nationwide delivery on all orders placed before 2pm, due to covid related scheduling, there may be a delay with your order. Once your order has bee dispatched, you will have received a tracking number with our delivery company, GLS. To track your order, please visit https://gls-group.eu/IE/en/parcel-tracking and enter your tracking number. If the prompt says that further address information is needed, you will than need to contact us at firstname.lastname@example.org or at 052-7448104.
What should I do if I receive an incorrect item? We have a very rigorous packaging system here at O’ Reilly’s however sometimes mistakes can happen. We are sorry to hear you have received the incorrect time but rest assured we will do everything we possibly can to make sure you receive the correct item. Sometimes, we may need you to send us some photos of your products to make sure we take the correct course of action. If you have received an incorrect product, please get in contact with us straight away through email at email@example.com or by phone at 052-7448104.
What should I do if my item is damaged? We make every effort to make sure that your items have been packed carefully however sometimes, in transit, it can happen that damage to products may occur. We are sorry to hear this has been the case. Please email us at firstname.lastname@example.org with your order number, damage details and photos of your damaged products and we will take it from there.
Will you refund my postage costs to return an item? We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance, If we sent you the wrong item, If the item is damaged or faulty or where you are returning a substitute item which you do not want to keep. We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.